Terms of Service

Certain words in these Terms have specific meanings. In these Terms:

• AccountA user account (if applicable) you create to use our website or booking services.
• ActivityAny water-based or other experience provided by us or a partner (e.g., kayaking, shikara rides, speedboat, guided tours).
• HouseboatA private or shared houseboat stay provided by us or a partner operator.
• BookingA confirmed reservation for any Service.
• ConfirmationThe booking confirmation we send you by email, WhatsApp, SMS or another channel.
• Guest / YouThe person who makes the Booking and all persons listed on the Booking.
• PartnerAny third-party operator, owner, vendor, or service provider with whom we arrange a booking.
• Platform / Channelsalleppeygt.com and any other channels we operate (WhatsApp, phone booking, email, partner portals).
• Service ProviderEither (a) Alleppey Green Tourism when providing the Service directly, or (b) a Partner when the Partner provides the Service.
• Peak SeasonDecember and January, public holidays, festival periods and long weekends (as defined by us from time to time).

1. These Terms form the legal agreement between you and Alleppey Green Tourism governing your use of our Platform and any Booking you make with us or through us. Where a Booking involves a Partner, the Booking confirmation will indicate whether the Service is provided directly by Alleppey Green Tourism (we are the contractual Service Provider) or by a Partner (contractual relationship is between you and the Partner).
2. If any part of these Terms is found to be unenforceable, the remaining provisions remain in force.
3. The English language version of these Terms is the authoritative text for interpretation. Local language translations may be provided for convenience only.

1. Alleppey Green Tourism Private Limited is both:
   • a Service Provider (we operate our own houseboats, boats, equipment and staff for some services), and
   • an Intermediary / Aggregator (we list and arrange services on behalf of partner operators).
2. The Confirmation you receive will state whether the Service is provided by Alleppey Green Tourism or a Partner. When a Partner provides the Service, the Partner’s terms (as disclosed at booking) will also apply.

1. We operate a booking website (www.alleppeygt.com), accept bookings via WhatsApp, phone, email, and may display inventory through partner platforms or OTAs. We take reasonable care in operating these Channels but cannot guarantee continuous, error-free access.
2. Information on our Platform is provided by us and Partners. While we seek accuracy, mistakes may occur — we will act to correct them as soon as reasonably possible.
3. We may provide content, photographs or descriptions of Services; these are indicative and subject to change. Exact specifications are confirmed at booking.
4. To use some features, you may need to create an Account. You are responsible for maintaining the confidentiality of your Account credentials and for all activity on your Account.

1. You must: comply with applicable laws; respect staff, property and other guests; not make fraudulent bookings; and not abuse our Channels.
2. You must not use automated tools (bots, scrapers, AI assistants without written permission) to access or interact with our Platform.

1. We may personalize content or offers based on your use. We may A/B test features, display different content to different users, and update availability/pricing dynamically.
2. You are responsible for checking your booking Confirmation and for providing accurate contact and payment information. If details are incorrect and a booking fails, we are not liable for missed Services.

1. The price shown in the booking flow is the price you will pay unless otherwise stated. Prices may include taxes; where they do not, applicable taxes will be added at checkout or displayed clearly.
2. Errors in pricing that are obviously erroneous may be corrected; in the event of an obvious error, we may cancel the Booking and refund you any sums paid.

1. Unless otherwise stated, a 25% advance payment is required to confirm a Booking. The balance is payable on arrival or prior to the Service as specified in your Confirmation.
2. We accept UPI, bank transfers, credit/debit cards, QR payments, Razorpay, PayPal, cash and other widely used methods. We may act as merchant of record for payments we collect.
3. Payment gateway charges are non-refundable unless stated otherwise. We do not store card numbers, CVV or UPI PINs.
4. Where refunds are due, they will be made to the original payment method within 3–7 working days (subject to your bank/payment provider’s processing times), less any applicable non-refundable gateway fees.

1. Your Booking is subject to the policies that apply to the specific Service you purchase (cancellation rules, rescheduling, no-show, damage deposits, peak-season restrictions). Our Cancellation & Refund Policy forms part of these Terms and will be provided during the booking process and in your Confirmation.
2. For Partner-provided Services, the Partner’s policies (as displayed during booking) also apply. In the event of any inconsistency between these Terms and a Partner’s terms, the Confirmation will state which policy governs.

1. Our Privacy Policy explains how we collect and process personal data. By using our Platform and booking Services you consent to processing as set out in that Policy.
2. Cookies and tracking facilitate Platform functions; you can manage cookie preferences in your browser (some functionality may be limited if cookies are disabled).

If you have accessibility needs (mobility, hearing, etc.), notify us and/or the Service Provider at the time of booking so we can try to accommodate your request. Some Services may have limited accessibility.

We recommend you consider travel, personal accident and health insurance. Our Services do not automatically include insurance unless explicitly stated.

If we operate any rewards, credits, or vouchers these will be governed by separate terms communicated at the time (e.g., Wallet terms). We may modify or withdraw promotions at our discretion.

All content on our Platform (text, images, logos) is owned or licensed by us. You may not reproduce or use it without our prior written permission.

1. If you have an issue with any Service, contact our Customer Support immediately (phone, WhatsApp, email) and provide your Booking ID, contact details, and supporting materials (photos, receipts). Timely notification helps us investigate and resolve matters.
2. We will record and acknowledge complaints and use reasonable efforts to investigate and offer remedies where appropriate (refunds, rescheduling, credits).
3. If you are not satisfied with our resolution, you may escalate according to the procedures set out in our How We Work document or seek legal remedies under applicable law. See A20 for governing law and forum.

1. We may facilitate communications between you and a Partner but the Partner is responsible for performing the Service when the Confirmation indicates the Service is Partner-provided. We do not guarantee a Partner will act on messages immediately.
2. Where you booked through a Partner or third-party platform, your contract may be with that Partner; refer to your Confirmation for details.

1. If you breach these Terms, we may: block your Account, cancel Bookings, refuse future bookings, or take other measures. If cancellation results from your breach, you may not be entitled to refunds.
2. We reserve the right to take legal or injunctive action against unauthorised automated use of the Platform.

1. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be limited by law.
2. To the fullest extent permitted by law, Alleppey Green Tourism’s total liability for losses arising from any Booking will not exceed the amount paid by you for that Booking. We are not liable for indirect or consequential losses.
3. We are not responsible for acts or omissions of third-party Partners, except where we have expressly contracted to be responsible.

1. These Terms are governed by the laws of India. Any dispute between you and Alleppey Green Tourism will be subject to the exclusive jurisdiction of the courts in Kerala, unless mandatory local consumer protection laws provide otherwise.
2. If you are a consumer with statutory rights under local law, nothing in these Terms will reduce such rights.

If you purchase multiple Services with us in a single flow (for example, houseboat + transfer + activities) you should check whether the Booking constitutes a linked travel arrangement or a packaged service. If we arrange a package (where we take responsibility for performance of multiple components), we will state this and provide applicable protections.

We may modify these Terms from time to time. Where changes are material, we will notify you in advance. Continued use after the effective date of the revised Terms constitutes acceptance.

This section applies to day activities and excursions (kayaking, shikara rides, speedboat trips, combined experience packages) whether provided by Alleppey Green Tourism or a Partner.

1. Standard operating hours for water activities: 6:00 AM – 5:30 PM. Bookings are accepted subject to availability. Same-day bookings permitted if slots available.
2. Activities are scheduled for specific time slots. Guests must arrive at the designated meeting point at the scheduled time.

1. Bookings require a 25% advance payment to confirm. Balance payable on arrival.
2. Cancellation and rescheduling rules as set out in A9 and the Cancellation & Refund Policy apply:
   • 30+ days: full refund.
   • 15–30 days: 50% refund.
   • <15 days: no refund.
   • Peak season: non-refundable.
   • Reschedule free if >=7 days prior; within 7 days reschedule incurs 50% charge. Max two reschedules.
3. No-shows are non-refundable.

1. Guests must follow all safety instructions and wear life jackets provided. Failure to follow instructions may result in refusal to participate without refund.
2. Pregnant guests or those with certain medical conditions should consult a physician before participating; participation is at the guest’s own risk. We may require medical clearance for certain conditions.
3. Intoxicated persons will not be permitted to join water activities.

1. Activities are weather-dependent. If we (or Partner) cancel due to unsafe weather, you will be offered a full refund or complimentary reschedule subject to availability.
2. If you voluntarily cancel due to weather while operations are confirmed as safe, standard cancellation rules apply.

This section applies to transfers or transport services we arrange (public/private transfers, pick-ups, drop-offs) whether executed by us or Partner transport providers.

1. You must provide accurate pick-up details and ensure you or your party are ready at the designated pick-up location and time.
2. Drivers will attempt to contact you using the phone number provided. Keep your phone available near pick-up time.

1. Cancellation windows for transfers are specified in your Confirmation. Generally, pre-booked private transport may be cancelled free up to 24 hours prior; check Confirmation for specifics.
2. Late cancellations or no-shows for transfers may attract fees as stated in your Confirmation.

If we provide a Wallet, Credits or Rewards system, those benefits are governed by separate Wallet terms. Rewards may be non-transferable, have expiry and usage conditions. We may reclaim or cancel Rewards obtained by fraud.

1. Prices are displayed in the currency indicated at checkout. If you pay in a different currency, your payment provider may apply conversion fees.
2. If we offer “Pay in Your Own Currency”, the exchange rate and any service fees will be disclosed at checkout.