Cancellation & Refund Policy

Alleppey Green Tourism Private Limited

Effective Date: January 12, 2026

#1

Introduction

This policy outlines the conditions under which cancellations, refunds, amendments, and rescheduling requests will be accepted. Alleppey Green Tourism operates with limited daily capacity and resource-dependent services that require advance planning, staffing, and operational coordination. Therefore, specific timelines and rules are strictly enforced.

These terms apply to bookings made through our website, WhatsApp, phone, email, and any affiliated booking platforms or travel partners.

#2

Definitions

GuestAny individual or group making a booking with Alleppey Green Tourism.
ActivityIncludes all water-based and auxiliary services such as kayaking, shikara rides, speedboat rides, and houseboat stays.
Booking DateThe date on which the guest submits and confirms the reservation.
Service DateThe scheduled date of the activity or stay.
Peak SeasonIncludes the months of December and January, long weekends, public holidays, and festive seasons.
Advance PaymentA minimum of 25% of the total booking cost collected at the time of reservation.
ReschedulingAny request made by the guest to change the date or timing of an existing reservation.
No-ShowA situation in which the guest does not arrive at the scheduled time without prior notice.
#3

Booking Confirmation

  • A booking is considered confirmed only upon receipt of a minimum 25% advance payment.
  • The balance amount must be settled on arrival, prior to commencement of the activity or before boarding the houseboat.
  • Guests are required to retain proof of payment for verification purposes.
  • Children below the age of 5 years are exempt from booking charges unless otherwise specified.
  • Bookings are accepted on a first-come, first-served basis and remain subject to availability.
#4

Operational Timings

4.1 Water Activities

Kayaking, Shikara rides, and Speedboat rides operate strictly between 6:00 AM and 5:30 PM.

4.2 Houseboat

Shared Houseboat

Check-in: 12:00 PM to 1:30 PM

Check-out: 9:00 AM

Private Houseboat

Check-in: 12:00 PM to 1:30 PM

Check-out: 9:00 AM

It is the responsibility of the guest to adhere to these timings. Failure to do so may result in service limitations or cancellations without eligibility for refunds.

#5

General Cancellation Policy

Cancellations directly impact operational planning and resource allocation. Therefore, the following timelines and refund percentages apply to all bookings, unless specified otherwise:

30 days or more priorA full refund (100%) of the advance amount will be issued.
15 to 30 days priorFifty percent (50%) of the advance amount will be refunded.
Less than 15 days priorNo refund will be issued under any circumstances.

The above timelines apply uniformly to all activities including houseboat bookings.

#6

Peak Season & High Demand

During the following periods, cancellations are entirely non-refundable:

  • December and January
  • Long weekends
  • Public holidays
  • Festive seasons
  • Government-declared holidays

Due to exceptionally high demand and limited operational flexibility during these dates, refunds, rescheduling, or credit transfers are not applicable at any stage.

#7

Rescheduling Policy

  1. Rescheduling requests submitted 7 or more days before the service date may be processed free of charge, subject to availability.
  2. Rescheduling requests made within 7 days of the service date will incur a fee equivalent to 50% of the booking amount.
  3. A maximum of two (2) rescheduling instances are permitted per booking.
  4. Rescheduled bookings cannot be cancelled for a refund.
  5. All rescheduling is subject to availability and operational feasibility.
#8

No-Show Policy

A reservation will be classified as a No-Show under the following circumstances:

  • If the guest arrives later than their scheduled reporting time and the activity slot cannot be extended.
  • If the guest fails to communicate delays or arrival issues in a timely manner.
  • If the guest reaches after operational hours or houseboat check-in hours.
Note: No-shows are not eligible for refunds, rescheduling, or credits. A flexible grace period may be extended solely at the discretion of the operations team based on real-time availability.
#9

Same-Day Bookings

Same-day reservations are accepted only under availability of boats/equipment and safe weather conditions. Houseboat bookings are typically not accepted same-day unless explicitly confirmed. Standard cancellation rules apply.

#10-11

Weather & Company Cancellations

Weather & Natural Events

If we cancel due to unsafe conditions (rain, storms, floods, bans):

  • Full Refund, OR
  • Complimentary Reschedule

If you choose not to participate when conditions are safe, standard cancellation rules apply.

Company-Initiated Cancellations

In rare cases of operational issues, we will provide a full refund of the advance amount and offer rescheduling options.

#12-15

Refunds, Payments & Exclusions

Payment Gateway Charges

Refunds are issued to the original payment method within 3-7 working days. Gateway charges/transaction fees are non-refundable.

Refund Exclusions

No refunds for: Personal reasons (delays, health), Transport unavailability, Incorrect booking details, Peak season bookings, or Refusal to participate.

Third-Party Bookings

Bookings via agents/OTAs are governed by this policy irrespective of their terms.

Additional Services

Add-ons (meals, transport) follow the same rules. No partial refunds for unused package components.

#16-18

Communication & Legal

Cancellation Requests

Request via WhatsApp, Phone, Email, or Website. Must include: Name, Booking ID, Payment Receipt, Date, Activity Type.

Policy Modification & Jurisdiction

We reserve the right to modify this policy. All disputes are subject to the exclusive jurisdiction of courts in Kerala, India.